Clear terms. Clear responsibilities.

These Terms govern the use of Medyntra, a product of AMPDUO Studio, by healthcare organizations (“Customer”) and their authorized users. By creating an account or using the platform, the Customer agrees to these Terms and any order form or agreement that references them.

“Platform” means the Medyntra software and related services. “Customer Data” means data entered into the platform by or for the Customer, including patient information. “User” means a person authorized by the Customer to use the platform.

Users must provide accurate information and a verified email address. The Customer is responsible for its Users’ activity and for keeping credentials confidential.

The Customer is responsible for the lawfulness and accuracy of Customer Data, obtaining any required consents, assigning appropriate roles and permissions, and ensuring clinical decisions are made by qualified professionals.

The platform is offered in plans with different features. The features included in each plan are described on the Pricing page and in the order form.

Each plan has an initial package fee covering setup, data onboarding, training and the first months of service stated for that plan. The initial package fee is payable in advance.

After the included period, a monthly maintenance subscription applies for the chosen plan, covering continued access, updates and support.

Invoices are payable by the due date shown. If payment is overdue, access may move through a grace period before suspension, as described below.

Fees exclude applicable taxes, which are added to invoices as required by law.

SMS messages are charged separately based on usage and provider charges. SMS is not unlimited and is not included in subscription fees unless stated in the order form.

The platform relies on third-party services such as hosting, SMS and email delivery and payment processing. Their availability may affect related features.

AI features, where included in the Customer’s plan, provide operational insights generated from Customer Data within each User’s permissions. AI output may be incomplete or inaccurate, must be reviewed by the Customer, and is not medical advice or a substitute for clinical judgment.

The Customer must not misuse the platform, including attempting to access other organizations’ data, disrupting the service, reverse engineering it, or using it for unlawful purposes.

The Customer owns Customer Data. We use it only to provide the platform, as described in the Privacy Policy and the agreement.

The Customer may request an export of Customer Data during the agreement and for a limited period after it ends.

We may suspend access for non-payment after the grace period, for a serious breach of these Terms, or to protect the platform or other Customers. Suspension does not delete Customer Data.

Either party may terminate as set out in the agreement. On termination, access ends and Customer Data is handled as described in the Privacy Policy and the agreement.

We retain all rights in the platform. The Customer retains all rights in Customer Data and its own branding.

We grant the Customer a non-exclusive, non-transferable right to use the platform during the subscription for its internal operations.

We aim to keep the platform available and to schedule maintenance outside busy hours where possible. Any service-level commitments are set out in the agreement.

Support is provided through the channels and hours described in the agreement for the Customer’s plan.

Except as expressly stated in the agreement, the platform is provided “as is” without warranties of any kind, to the extent permitted by law.

To the extent permitted by law, each party’s liability is limited as set out in the agreement, and neither party is liable for indirect or consequential losses.

Each party’s indemnification obligations are set out in the agreement.

Each party will protect the other’s confidential information and use it only for the purposes of the agreement.

We may update these Terms. Material changes will be communicated in advance, and the date and version at the top of this page will change.

The governing law and jurisdiction are set out in the agreement.

Questions about these Terms can be sent through the Contact page.